Cancellation and Refund Policy

Last updated: September 3, 2026

This policy applies to payments made to MyMarketingPro, operated by Rahul Wadhawan in India, for digital advertising, campaign management, consulting, creative, landing-page and related professional services supplied to clients in India and internationally.

MyMarketingPro primarily works with businesses. A paid engagement may also be governed by an accepted proposal, order, invoice, statement of work or separate written agreement. Project-specific terms in that document will apply to that engagement. Nothing in this policy excludes rights that cannot lawfully be excluded.

Cancelling before work begins

To request cancellation, email rahul@mymarketingpro.in as soon as possible with your name, invoice or order number, payment date and reason for cancellation.

If work has not started and MyMarketingPro has not incurred an approved project cost or reserved non-cancellable capacity specifically for the engagement, the payment will normally be eligible for a full refund. Once work has started, any refund will be limited to the genuinely unearned portion after accounting for work performed, completed milestones, elapsed service time and approved non-recoverable third-party costs.

Monthly and ongoing services

Future monthly services may be cancelled by written notice in accordance with the applicable agreement or accepted order. Cancellation stops future renewal or billing after the effective cancellation date. Once a service period has begun, its fee is not automatically refundable or prorated because working time and delivery capacity have already been allocated.

When refunds are not normally available

Subject to applicable law and the written terms of the engagement, refunds are not normally provided for work already completed or delivered; consultations already held; missed appointments without the required notice; elapsed management or support periods; approved work delayed by missing client access, assets, feedback or approval; or changes requested outside the agreed scope.

Advertising results are affected by the offer, market, website, budget, competition, platform systems, sales process and client decisions. Payment covers the agreed professional work and does not guarantee leads, sales, approvals, revenue, profitability or return on advertising spend. Dissatisfaction based only on an outcome that was not guaranteed does not create an automatic refund right.

Advertising spend, software charges, media costs and platform fees paid directly by the client to third parties are not received or controlled by MyMarketingPro and cannot be refunded by MyMarketingPro.

When a refund or correction may be available

MyMarketingPro will review requests involving a duplicate payment, an incorrect amount charged by MyMarketingPro, confirmed non-delivery of an agreed service, a material in-scope delivery error that cannot reasonably be corrected, or unused prepaid work that has not started.

Where a delivery issue can reasonably be corrected, MyMarketingPro may first be given a reasonable opportunity to correct it.

Requests and processing time

Send a request to rahul@mymarketingpro.in with the payer's name, invoice or order number, transaction reference, payment date, amount and a short explanation. Requests are normally acknowledged within two business days and a decision is normally communicated within seven business days after the information reasonably needed to assess the request has been received.

Approved refunds are initiated to the original payment method. Banks and payment providers commonly require a further five to ten business days to reflect the credit, and international cards, currency conversion or provider reviews can take longer. Exchange-rate movements, foreign-bank charges, card-issuer charges and other third-party fees are outside MyMarketingPro's control unless applicable law requires otherwise.

Payment disputes and applicable rights

Please contact MyMarketingPro before opening a payment dispute so the payment and delivery record can be reviewed promptly. This request does not remove any chargeback or statutory right available under applicable law. Mandatory consumer rights, where they genuinely apply, take priority over any conflicting part of this policy.

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